Services

Application Maintenance and Support

Application Maintenance and Support

Services
Overview

Sarvang Infotech's Application Maintenance and Support services are designed to provide end-to-end care for your enterprise applications. We offer a flexible and scalable suite of services tailored to the specific requirements of your organization, ensuring the longevity, stability, and optimal performance of your software investments. Our approach encompasses both proactive measures to prevent issues and reactive support to resolve incidents swiftly and effectively.

Our comprehensive service offerings include -

Our Services

Corrective Maintenance
Corrective Maintenance
Corrective Maintenance

Identifying, diagnosing, and resolving bugs, errors, and defects to restore application functionality.

Adaptive Maintenance
Adaptive Maintenance Services
Adaptive Maintenance Services

Modifying and updating applications to accommodate changes in the operating environment, technology infrastructure, or evolving business requirements.

Perfective Maintenance
Perfective Maintenance Services
Perfective Maintenance Services

Implementing enhancements, new features, and performance optimizations to improve application efficiency, usability, and alignment with strategic goals.

Preventive Maintenance
Preventive Maintenance Services
Preventive Maintenance Services

Conducting regular health checks, performance monitoring, and proactive interventions to identify and address potential issues before they impact operations.

Technical Support
Technical Support
Technical Support

Providing multi-channel support (phone, email, ticketing systems) for user queries, incident reporting, and timely resolution of application-related problems.

Application Upgrades and Migrations
Application Upgrades and Migrations
Application Upgrades and Migrations

Planning and executing seamless upgrades to newer versions of your applications or migrations to different technology platforms.

Security Maintenance
Security Maintenance Services
Security Maintenance Services

Applying security patches, implementing security best practices, and conducting vulnerability assessments to safeguard your applications and sensitive data.

Performance Monitoring and Optimization
Performance Monitoring and Optimization
Performance Monitoring and Optimization

Continuously monitoring application performance metrics, identifying bottlenecks, and implementing optimizations to ensure responsiveness and scalability.

Service Level Agreement (SLA) Management
Service Level Agreement (SLA) Management
Service Level Agreement (SLA) Management

Defining and adhering to clear SLAs to ensure timely and effective support based on the criticality of the application and the severity of the issue.



We provide reliable Software Application Maintenance Services and offer flexible Application Support Outsourcing options to meet your specific needs.

Key Features & Benefits

Choosing Sarvang Infotech for your Application Maintenance and Support needs provides a multitude of key features and benefits for your organization -

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Enhanced Application Stability and Reliability

Our proactive and reactive support ensures consistent application performance and minimizes disruptions to your business operations.

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Extended Application Lifespan

Regular maintenance, updates, and optimizations help prolong the useful life of your software investments, maximizing your return on investment.

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Improved Application Performance

Our perfective maintenance services ensure that your applications remain responsive, efficient, and aligned with evolving performance requirements.

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Strengthened Application Security

Timely security updates, vulnerability patching, and proactive security measures protect your applications and sensitive data from potential threats and breaches.

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Reduced IT Operational Costs

Proactive maintenance and efficient issue resolution can prevent costly emergency fixes and minimize downtime, leading to significant cost savings.

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Focus on Core Business Activities

By entrusting your application maintenance and support to our expert team, your internal IT resources can focus on strategic initiatives and innovation.

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Access to Specialized Expertise

Our experienced maintenance and support teams possess diverse technical skills and deep knowledge of various enterprise applications and technologies.

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Flexible and Scalable Support Models

We offer customizable support plans and service levels that can be tailored to your specific application portfolio, business needs, and budget.

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Faster Issue Resolution Times

Our efficient support processes and experienced teams ensure timely diagnosis and resolution of application-related issues, minimizing business impact.

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Peace of Mind and Business Continuity

Knowing that your critical applications are well-maintained and supported by a reliable partner provides peace of mind and ensures business continuity.



Our commitment to providing high-quality Software Application Maintenance Services and flexible Application Support Outsourcing ensures the optimal health and performance of your application ecosystem.

Industry Use Cases

Our Application Maintenance and Support services cater to a wide range of industries, ensuring the continuous operation of their mission-critical applications -

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Manufacturing

Maintaining and supporting complex ERP systems, Manufacturing Execution Systems (MES), Supply Chain Management (SCM) software, and Quality Management Systems (QMS) to ensure smooth production processes and supply chain efficiency.

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Healthcare

Providing ongoing support for Electronic Health Records (EHR) systems, Hospital Information Systems (HIS), patient management software, and medical billing applications to ensure seamless healthcare delivery and data integrity.

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Financial Services

Maintaining and supporting core banking systems, trading platforms, risk management software, compliance applications, and customer relationship management (CRM) systems to ensure secure and efficient financial operations.

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Government and Public Sector Units (PSUs)

Providing support for citizen service portals, internal administrative systems, data management platforms, e-governance applications, and security systems to ensure efficient public service delivery and data security.

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E-commerce and Retail

Maintaining and supporting e-commerce platforms, inventory management systems, Point of Sale (POS) systems, CRM applications, and payment gateways to ensure a seamless online and in-store shopping experience.

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Logistics and Transportation

Providing support for Transportation Management Systems (TMS), Warehouse Management Systems (WMS), fleet management software, route optimization tools, and tracking systems to ensure efficient logistics operations.

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Energy and Utilities

Maintaining and supporting grid management systems, Supervisory Control and Data Acquisition (SCADA) systems, asset management software, customer information systems, and billing applications to ensure reliable energy distribution and customer service.

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Education

Providing support for Learning Management Systems (LMS), Student Information Systems (SIS), administrative portals, online collaboration tools, and library management systems to ensure a smooth educational experience.



Through our dedicated Software Application Maintenance Services and flexible Application Support Outsourcing options, we ensure the continuous operation and evolution of critical applications across diverse industries.

Success Story

India
Client

A large logistics company in India relying on a custom-built transportation management system.



Challenge

Frequent system errors and slow performance impacting their delivery schedules and operational efficiency.



Solution

Sarvang Infotech provided comprehensive Application Maintenance and Support, including bug fixing, performance optimization, and proactive monitoring. This resulted in a significant reduction in system downtime and improved on-time delivery rates.

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Nigeria
Client

A leading telecommunications company in Nigeria utilizing a complex billing and customer management system.


Challenge

Intermittent system outages and delays in resolving billing issues leading to customer dissatisfaction.


Solution

Our dedicated support team provided 24/7 Application Maintenance and Support, including rapid issue resolution and proactive system health checks. This significantly improved system uptime and enhanced customer satisfaction.

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USA
Client

A major retail chain in the USA with a high-traffic e-commerce platform.


Challenge

Performance bottlenecks during peak seasons and security vulnerabilities impacting online sales and customer trust.


Solution

Sarvang Infotech provided ongoing Software Application Maintenance Services, including performance tuning, security patching, and timely issue resolution. This ensured a seamless online shopping experience and enhanced the security of their platform, leading to increased sales and customer confidence.



These localized success stories highlight our commitment to providing reliable Application Maintenance and Support services, ensuring the continuous and optimal performance of our clients' critical applications across different regions.

FAQs

Application Maintenance and Support FAQ

We support a wide range of enterprise applications, including custom-built software, off-the-shelf solutions, web applications, mobile applications, and legacy systems.

Our response times are defined by the severity of the issue and outlined in our Service Level Agreements (SLAs), ensuring timely resolution.

We adhere to strict security protocols, including secure access controls, data encryption, and regular security audits.

Yes, we offer flexible and customizable Application Support Outsourcing options and maintenance plans to meet your unique requirements.

Yes, we offer support services aligned with Indian business hours and can provide support in local languages based on your needs.

We utilize robust remote access tools and have strategies in place to troubleshoot and resolve issues even with intermittent connectivity.

Yes, we adhere to all relevant US regulations and ensure our processes align with industry-specific compliance requirements.

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Ensure the continuous health and optimal performance of your critical applications. img

Contact Sarvang Infotech today for a free consultation and discover how our comprehensive Application Maintenance and Support services and flexible Application Support Outsourcing options can provide the reliability and expertise your organization needs in India, Nigeria, and the USA.

Contact us Now
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